We have just purchased a beautiful piano from The Little Piano Store, and the whole family love it! For background, my family has never owned a piano but I’ve always wished I could play a musical instrument, and wanted my children to learn to read music and play. I decided a while ago that I’d really love to have a piano so we could learn together.

I contacted The Little Piano Store and Tommy responded quickly and was really helpful. We arranged an appointment and I explained that I don’t really know much about pianos - he offered to play the pianos to demonstrate and help me compare the ones I liked. The showroom has a great range of pianos, ranging in age and price and size and looks. Tommy was happy to take time to talk through the pianos and play them, he was happy to share his expertise in a simple way so I could understand!

In the end, I really fell for a piano that I wouldn’t have expected, and I absolutely love it, I kept going back to it in the showroom. Tommy added in a lovely piano stool to go with it, which he refurbished for it. The piano was delivered one week after purchase, no hassle, all delivery details were sorted by Tommy and a piano care guide was included. I’m really happy with the service from this store and plan to contact them again for tuning and maintenance. My family love the piano, we’ve all been practising, and I love that my 7 year old is able to practise at home and my 4 year old is getting an appreciation of music! Happy customer!

I recently purchased a brand new Steinhöven piano from The Little Piano Store and had an exceptional experience with their customer service. We were invited into the store and once I gave my budget, Tommy recommended a few suitable pianos. There was no hard sell leaving us feeling comfortable to have a play on the pianos.

Tommy’s extensive knowledge about different piano models and their sounds proved very helpful as it became obvious the kind of piano we wanted- one with great bass and not too bright.

Whilst the piano we eventually went for was over our original budget, the sound was exactly what we wanted and we knew it would be a good investment. From there, the process was smooth- payment- delivery- aftercare.

Throughout the entire experience, Tommy demonstrated a true passion for music and a genuine desire to assist us in finding a piano that would bring us joy for years to come. Their commitment to customer satisfaction was evident in every interaction, making the whole journey feel personalized and special. We are also within the area to have the piano tuned by Tommy which is a major plus. I can't recommend The Little Piano Store enough for their exceptional customer service and dedication to providing an outstanding piano buying experience.

Our Challen Baby Grand arrived just 2 hours ago from The Little Piano Store. We could not be more delighted, it is absolutely perfect.

Reconditioned to such a high professional specification and detail which has enabled us to have a dream piano at such a reasonable price.

Whatsmore the colour matches our scheme, a mahogany or walnut standard piano would have killed the room.

Coloured pianos are so difficult to find but Tommy has plenty and is s accommodating.

We bought this online without even seeing it but Tommy played it and recorded on YouTube for us to see and we were convinced.

The Piano mover Stephan was also excellent and installed without any fuss or stress.

Five Stars are not enough!!

Keith FinleyI contacted The Little Piano Store having seen wonderful posts on Instagram that kept catching my eye. When I saw the 🌈 rainbow coloured pianos; well that was it!!! I absolutely wanted one and didn't think for a second it would be possible as the shop is in England (I live in Wales). I spoke with Tommy as I was curious how I would go about this. Delivery to Wales was actually possible oh my gosh!!! Next the hard bit came - I have an older piano and was looking for honest advice re repairs and if it was worth revamping this or buying new. Tommy listened to my intentions and gave realistic and unbiased advice for restoration. The pros and cons etc. It helped inform what to do with my petite yacht piano. I was in a bit of a pickle as a reputable company had actually recently damaged my piano during transportation (our home was under renovation and it had to be moved to storage). I was gutted as you can imagine putting trust and money into this and it prompted me to consider what I want from my piano. Tommy gave me food for thought and I went off on my way and said I would be in touch as soon as my piano came back home. I left it at that and to keep checking the website for what would be on sale in the future.

THREE WEEKS LATER...

I get a surprise delivery to my door. The below/attached photos. This was an early wedding gift from my husband to be!!! My almost husband had been in contact with Tommy and had secretly arranged this. My husband to be isn't musically minded and I hugely appreciate the time that Tommy had taken to organise all of this at such a distance, with a budget, specifications etc. without any of my input. Tommy gave trustworthy advice of the best quality of pitch and feel of what he thought I would want myself. As someone who plays I was so apprehensive before I touched the new piano as it wasn't one I had picked myself let alone heard being played! It is truly lush and a joy to play. The tone is beautiful, overstrung nice and springy; it has also stayed within concert pitch. Tommy pays attention to detail, the felt lining is fab as are the closing bump protectors on the lid. I feel smug with 3 pedals and an adjustable stool to match. The delivery men (a separate firm due to distance) were also ace. Thanks so much to The Little Piano Store 🎹 💜🎼

Every now and again, you come across customer service that blows you away. I first contacted Tommy a few months ago and explained to him that I wanted to upgrade from a digital piano to an upright. I went to his showroom which is clean, bright and well set out and there were plenty to choose from. Tommy doesn’t do the hard sell and is honest and pragmatic about pianos. He’s also a very talented musician and will happily play so you can hear the instrument. There wasn’t anything I wanted (I had some tough criteria) so we kept in touch and I visited other stores, which often left me feeling like I was being fobbed off to buy new pianos which had the best mark up for the store. I also realised that many of the stores don’t even know what they have on the floor and Yamaha keys were sticking because they hadn’t been serviced before putting them out. Soul destroying when you are looking to spend your savings.

Tommy and I stayed in touch and I knew that he would find me the perfect piano. I tried a Hoffman, some Yamahas and a beautiful bluthner. None were quite right for me and Tommy was so patient. Eventually Tommy sourced a very rare knight which was exactly what I was looking for and it’s gorgeous. We both knew it was ‘the one’. It was delivered yesterday and I can’t stop playing it! Tommy even french polished the stool so the whole look is over and above what I expected.

I wouldn’t buy a piano from anyone else having had this experience and would recommend Tommy in a heartbeat. He will go the extra mile for you.

The Little Piano Store is a little gem, really pleased it exists when so many music shops have disappeared from the high street in recent years. Tommy does a wonderful job cleaning & restoring the pianos, is very knowledgeable, prompt to get back to any enquires and is great at giving advice and tips. Don’t hesitate going and trying out the different pianos in the showroom as they all have unique characters - it’s worth taking time to decide which one is the right match for you. We’re over the moon with our Kemble and will treasure it for many years, thanks again Tommy!

Tommy is very knowledgeable and was able to help me buy the right piano for a Christmas present. He answered all my questions (I had a million of them!) in such a professional manner. From the second I enquired to the moment I got it delivered I was very happy. His showroom is such a lovely and welcoming place and I definitely recommend going in and having a look as he has a wide range of pianos and will give you the right advise without being pushy! Thankyou Tommy ! 5 stars from me!

Just received the lovely Petrof piano that we purchased at the Little Piano Store. Tommy has been extremely helpful from the initial email enquiry till the delivery. We are very happy with the service we received and the perfect piano he helped us choose. Thank you!